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Thursday, December 6, 2012

Facebomb Cosmetics- A WARNING!

 *UPDATE: (12/10) I received my last package today. Everything was correct and I received a full size along with it to make up for the wait. The package did smell of perfume and lightly of cigarettes. While I'm extremely happy I received my package, I do not think I can shop with Facebomb again after this whole ordeal. You're completely welcome to try this company (although the shop is closed for now from what I can tell) I won't be making anymore purchases unless I see that communication has been completely turned around and I see positive feedback. I haven't decided if I should put up my swatches. I'd like to because I love to swatch things, but I feel like I'd be promoting a company I no longer support. I'd LOVE your input on this. I'm completely undecided.*

*(12/7) After posting this and escalating my Paypal dispute to a claim, I got a "Your Item Has Shipped!" notification along with an email from the owner herself with my tracking number. The package has been moving so I should be getting it next week. I'll update again once I receive the package.*

I've been REALLY debating on what to say in this post. I still don't know what to exactly say, but I think this information should be put out there for everyone.

I made an order during Facebomb's first 75% off sale (Nov 2). I ordered samples and got a great deal on them. Score on my part because her samples contain more product than the actual full sizes (yeah, if you have your own jars, just go ahead and buy a sample you"ll get an almost full 3 gram jar for a few bucks cheaper). I'll admit, I'm a sample buyer because I've yet to go through a whole sample. Anyway, all is fine and dandy. Facebomb had another 75% off sale so I made another really small sample order (Nov. 11). All is fine, I even see on Facebomb's Facebook page in comments that all orders from the first sale should be going out that Wednesday (Nov 14). Awesome, except Nov. 14 comes and goes with no sign of packages being sent out. I get kinda worried but I know people are really busy especially around the holidays. Brush it off and go on.

A few days later I post on Facebomb's page asking when I could expect orders to go out since I was looking forward to all of my pretties. I was nice and just seeing if a time frame could be given. I never got a direct answer. I figured she hadn't seen it. About a day later I see on the Facebook page that orders would be going out but she's been working a lot more so to hang tight. Great! That's all I needed to know.

Well, a few days later I start seeing other's comments on the Facebook page. Some customers had been waiting months and never receiving their orders even after exhausting all forms of communication. WUT. How have I not heard about this? A few days later after the comments I see, I message the owner through Storenvy asking for any sort of time frame. Anything. I was perfectly fine waiting because I actually like Facebomb's products.

I never received ANYTHING. Not a peep. Nothing on the Facebook page or Storenvy. Eventually Facebomb decided to perk up and have yet ANOTHER sale after ignoring customers just asking simple questions and not sending out orders. People come out from nowhere asking where their orders are from months ago, why haven't they been answered from weeks ago, etc. Eventually the owner told everyone the orders would be going out at the end of the month (November). A day or so after that, the Facebomb Facebook page closed.

Before the Facebook page had closed (by the end of November) I had received my shipping notice. Some people who requested refunds from months ago never got their refunds (as far as I'm aware). I suppose I'm one of the lucky ones who received their orders. As it stands right now, I have gotten my order from the first sale. Everything was correct but the package smelled horribly of perfume and cigarettes. I've yet again sent a message through Storenvy asking for a timeframe for the second order. That was maybe a week and a half ago? I've heard nothing. I opened a dispute on Paypal for the second order a few days ago. I've yet to hear a response. I'm going to give it a few more days. I've also been in contact with Storenvy to see if they could get any sort of answer. At the moment they said they'd try to contact the owner and I should open a Paypal dispute before the 45 day limit.

From all of this and knowing others who have had bad experiences with other indie companies, DO NOT let my experience deter you from making indie purchases. There are SO many great companies that actually value their customer/fan base and will communicate. All I want and still want is some communication. That's it. It doesn't take almost a month to answer a simple question. I COMPLETELY understand owners are people too and have their own lives and jobs, but a simple sentence would have been fine for me to see. I still hope I get my package. I like the products, I really do. If not, I hope to see my refund. I posted this as a warning. If you'd like to take your chance at ordering, go ahead. That's your business, not mine. I didn't post this as a way to "bash" anyone at all. I just wanted to share my experience and hopefully let other people know what the situation is.

*Also, when I purchased, there was no TAT stated. I foolishly assumed it was still the 5-7 days it used to be.
**Do NOT post hateful and rude comments. They will be deleted. Keep it civil. :)
***I also have swatches of my purchase, if anyone wants to see, let me know. I'll be glad to put them up.